USA shipments will be delivered though Canada Post. Brokerage, duties and applicable local taxes may apply and are the responsibility of the customer. These fees as well as the postage will not be included if a refund is required.
If for any reason you are unable to receive your package please consider leaving a note for your carrier to come back at another time or to leave with a neighbour. Phinneys is not responsible to replace items or provide refunds that are listed as delivered and are claimed to be missing.
We hope you love your new purchase however if it is not meeting your expectations, we will gladly refund the purchase price of the regular price (less any postage or fees if applicable) within 14 days of package delivery date.
All sale merchandise is a FINAL SALE and is not returnable for a return.
All merchandise returned must have receipt and original tags attached, clean, unworn, not damaged, free of odours, free of pet hair and must be in original condition. Phinneys reserves the right to refuse your refund upon inspection if the above conditions are not met.
The customer is responsible for return postage.
Please allow 48 hours for your credit to be issued once the parcel is received. All returns past our policy of 14 days will not be accepted and will be deemed a FINAL SALE.